Returns

We offer a convenient 30 day return policy on all purchases, and will refund the total of your product purchase.

Please contact us via email (contact@oasis-pets.com) to initiate a return. We will provide you with instructions, including the address to send your return to. You will need to provide a tracking number upon return shipment. This will help us process your return as quickly as possible.

Please review the following details concerning returns:

  • Once it has shipped, an order cannot be cancelled. If you decide to cancel after shipment, our return policy applies.
  • Your return must be in the original packaging, and in new, unopened condition.
  • Please do not use, assemble or modify a product before returning it or else we cannot refund your purchase.
  • If you receive an item that is damaged or defective, please send us an email at contact@oasis-pets.com
  • If you are wanting to do an exchange on a purchased item, simply contact us to initiate a return, then place a new order online. For manufacturer warranty purposes, all purchased products must be have been invoiced.
  • Please do not attempt to return a different product than what you received, or we will not be able to refund your purchase.