FAQs

Do you charge in US dollars/currency?

Yes we do, and your credit card charges will appear in US dollars on your statement.

Are these the same products my Vet sells, are these genuine?

Yes, all the products we offer are genuine! They are from the same manufacturers that provide products to your local vet. 

Our products are obtained from different locations including Europe, Asia, Australia and the United States in order to ensure the greatest savings for our customers!

How long will it take my order to arrive?

Usually shipping times vary between 6-12 business days. There have been times when US customs have held up orders, but this is pretty rare. If you haven't received your order within 20 business days please get in touch with us.

Is it safe to shop on your website? Is my information safe?

Definitely! We take our customer's security very seriously. If fact, it is one of our top priorities.

All orders placed through our website utilize 256-bit SSL encryption which provides the highest level of security currently available for secure transactions. In addition, we never store your payment information on our server.

**If you have any additional questions or concerns, please don't hesitate to get in touch via our contact page. We want to address any questions or concerns you may have!